Trent’s Cleaning Company
Service Terms and Conditions
By scheduling or booking cleaning services with Trent’s Cleaning Company through our website, phone, or other communication methods, you acknowledge and agree to the following terms and conditions. If you do not agree with these terms, please do not proceed with booking our services.
Booking and Confirmation
Submitting a booking request online does not automatically guarantee a reserved appointment. All bookings are subject to confirmation by Trent’s Cleaning Company. A confirmation will be sent via phone, email, or text message once the appointment is approved.
To secure a scheduled cleaning appointment, a $70 deposit is required. This deposit will be applied toward the total cost of your cleaning service. The deposit is non-refundable but will be credited to your final balance.
Cleaning Team
Depending on scheduling needs and the size or condition of the home, cleaning services may be completed by one cleaner or a team of cleaners. Our goal is to maintain consistency with technicians while also ensuring our staff are properly trained and available to meet client needs.
All cleaning technicians working with Trent’s Cleaning Company undergo screening prior to working in client homes.
Right to Decline or Stop Service
Trent’s Cleaning Company reserves the right to refuse or discontinue service at any time if a situation poses a safety concern to our staff. This includes but is not limited to:
Unsafe or threatening environments
Presence of weapons
Severe clutter or hazardous conditions
Utilities that are not functioning
Unsanitary conditions beyond the scope of residential cleaning
If service must be declined upon arrival due to conditions not previously disclosed, a cancellation fee may apply.
Preparing for Your Cleaning Appointment
Cleaning rates are based on the assumption that our team can focus on cleaning tasks. Clients are encouraged to tidy personal items to allow access to surfaces such as floors, countertops, and tables.
If you would like our team to organize or tidy these areas, please notify us prior to your appointment as additional time and charges may apply.
Optional Add-On Services
Additional services may be available for an extra fee, including but not limited to:
Interior window cleaning
Blind detailing
Baseboard detailing
Washing dishes
Cleaning inside kitchen cabinets
Cleaning inside ovens
Cleaning inside refrigerators
Garage sweeping
Patio cleaning
Carpet cleaning or washing
These services must be requested in advance so adequate time can be scheduled.
Pets
We are happy to work in homes with pets. However, for the safety of both pets and cleaning technicians, we ask that pets be secured or supervised during service.
If a pet behaves aggressively or presents a safety concern, our technicians may leave the property. In such cases, our cancellation policy may apply.
Pricing and Service Adjustments
Cleaning prices are estimated based on the information provided at the time of booking. If the condition of the home requires significantly more time or effort than anticipated, pricing adjustments may be necessary.
If an adjustment is required, we will attempt to contact the client before proceeding. If we are unable to reach the client, the appointment may be rescheduled and a cancellation fee may apply.
Trent’s Cleaning Company also reserves the right to reassess service rates when necessary to maintain service quality.
Payment Policy
A $70 deposit is required to reserve an appointment.
The remaining balance is due on the day of service and may be paid by cash, check, or credit/debit card unless otherwise arranged.
Satisfaction Policy
Our goal is to provide high-quality cleaning services. If something is missed during your cleaning, please notify us within 24 hours of service. We will return to address the issue at no additional cost.
Refunds are not issued once services have been completed.
Recurring Service Discounts
Discounted pricing for recurring services applies after the first cleaning appointment. If recurring appointments are skipped or service frequency changes, pricing may be adjusted to reflect the new schedule.
Rate Adjustments
Service rates may be updated periodically due to factors such as:
Changes in service frequency
Home size changes
Remodeling or additional furniture
Increased occupancy in the home
Annual price adjustments may occur and will not exceed 8% of the current service rate unless otherwise communicated.
Lockouts
Clients must ensure that cleaning technicians have access to the home at the scheduled time.
If our team cannot gain access to the property and we are unable to reach the client within 20 minutes of arrival, the appointment will be canceled and a $70 lockout fee will be charged.
Rescheduling and Cancellations
Because we reserve a specific time for your appointment, we require at least 48 hours’ notice for cancellations or rescheduling.
Appointments canceled with less than 48 hours’ notice may incur a $70 cancellation fee.
Security Systems
If your home has an alarm system, please provide clear instructions and any necessary codes before your scheduled appointment. Trent’s Cleaning Company is not responsible for lockout fees caused by incorrect or missing alarm information.
Use of Client Equipment
If clients request that our team use their vacuum or cleaning equipment, Trent’s Cleaning Company is not responsible for maintenance issues, damage, or malfunctions associated with that equipment.
Cleaning Products
We provide our own cleaning supplies and equipment. If you request that we use specific products or products you provide, Trent’s Cleaning Company is not responsible for any damage resulting from those materials.
Services Outside Our Scope
We do not perform the following services:
Mold removal
Biohazard or bodily fluid cleanup
Hoarding cleanup
Cleaning litter boxes, animal cages, or waste areas
These tasks require specialized cleaning services.
Safety and Access Limitations
For safety reasons:
Cleaners will not climb higher than a standard step stool.
Cleaners will not move objects heavier than approximately 35 pounds.
Outdoor cleaning and hazardous areas are not included.
If cleaning behind heavy furniture is requested, the client must move those items prior to service.
Damage and Breakage Policy
While we take every precaution to protect your home and belongings, accidental damage can occasionally occur.
If damage occurs during cleaning, please notify us within 24 hours so we can address the issue appropriately.
Trent’s Cleaning Company is not responsible for damage resulting from:
Normal wear and tear
Improperly installed items
Unstable furniture or décor
Undisclosed fragile or valuable items
Clients should notify us of valuable or delicate items prior to cleaning.
Arrival Window
Due to scheduling and travel between homes, exact arrival times cannot always be guaranteed.
Appointments are scheduled within a service window between 8:00 AM and 4:00 PM. While we strive to arrive close to the scheduled time, delays due to traffic, weather, or previous appointments may occur.
Clients will be notified if our team is running late.
Holidays
Trent’s Cleaning Company does not provide services on the following holidays:
Independence Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day
If your scheduled cleaning falls on a holiday, we will contact you to reschedule.
Severe Weather
Service may be suspended during severe weather conditions for the safety of our staff. If local school districts in the Ellis County area close due to weather, cleaning services may also be postponed.
Key Handling
Client keys are securely stored and labeled using a coded system. Only authorized management personnel have access to client keys.
If a client chooses to leave a key outside or in an unsecured location, Trent’s Cleaning Company cannot be held responsible for theft or property damage.
Keys will be returned within 48 hours after termination of service or upon request.
Non-Solicitation of Employees
Clients agree not to directly hire or solicit Trent’s Cleaning Company employees for private work. Our team members are trained and employed through significant investment of company resources.
Governing Law
These terms and any disputes related to services provided by Trent’s Cleaning Company shall be governed by the laws of the State of Texas.
Changes to Terms
Trent’s Cleaning Company reserves the right to update or modify these terms and conditions at any time. The most current version will always be available through our website or upon request.